Man and Van Marylebone Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Marylebone provides removal, transport and related services within the United Kingdom. By booking any service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below unless the context requires otherwise.

Customer means the individual, company or organisation booking or receiving the services.

Services means any man and van, removal, transport, loading, unloading, packing assistance, or related services provided by Man and Van Marylebone.

Booking means any order, reservation or agreement for the provision of services, whether made online, by message or in writing.

Vehicle means any van or other vehicle used to provide the services.

Goods means all personal effects, furniture, equipment, boxes, and any other items which are the subject of the services.

Driver means our driver or operative in charge of the vehicle and crew during the performance of the services.

2. Scope of Services

Man and Van Marylebone provides man and van and removal services for domestic and commercial customers, including but not limited to local moves, small office moves, student moves, single item transport, and furniture collection and delivery.

The exact scope of the services for each booking will be as agreed at the time of booking, based on the information provided by the customer regarding the size of the move, access conditions, addresses, timings and any special requirements.

We reserve the right to decline any booking at our discretion, including where we reasonably believe that the goods may be unlawful, unsafe, inadequately packed, or that access is unsuitable for the vehicle or crew.

3. Booking Process

3.1 Booking requests must include accurate details of the collection and delivery addresses, dates and times, the nature and approximate quantity of goods, floor levels, lift availability, parking arrangements and any special handling requirements.

3.2 Quotations are based on the information provided by you at the time of enquiry. If the information is incomplete or inaccurate, we may adjust the price or refuse to complete part or all of the services.

3.3 A booking is only confirmed once we have expressly accepted it and you have accepted our quotation, including any deposit or prepayment requirements notified to you.

3.4 Where we offer time slots, these are estimates only. While we will use reasonable efforts to adhere to agreed times, arrival and completion times may vary due to traffic, weather, or other factors beyond our control.

4. Customer Responsibilities

4.1 You are responsible for ensuring that:

All information you provide to us is complete and accurate.

All goods are properly packed and secured, unless we have expressly agreed to provide packing services.

All fragile, valuable or delicate items are clearly identified and, where necessary, individually protected.

Access is suitable for the vehicle and crew at both collection and delivery addresses, including clear walkways, stairways and corridors.

4.2 You must arrange any required parking permits, suspensions or authorisations in advance. Any parking charges, fines, penalty charge notices or similar costs incurred during the services due to insufficient or improper parking arrangements may be added to your invoice.

4.3 You or your appointed representative must be present at the collection and delivery addresses to direct the crew and sign any relevant documentation, unless otherwise agreed in advance.

5. Quotations and Pricing

5.1 Quotations may be provided on an hourly rate, fixed price, or a combination of both, as notified to you at the time of booking.

5.2 Quotations are given on the assumption that:

The work will be carried out during normal working hours unless otherwise agreed.

There will be adequate access and parking for the vehicle at both addresses.

The move will not involve the transport of goods excluded under these terms.

5.3 If additional work is requested or required on the day, including extra addresses, increased volume of goods, unforeseen access issues, waiting time, or additional labour, we may charge extra in line with our current rates.

5.4 All prices are stated in pounds sterling and may be subject to applicable taxes where required by law.

6. Payments

6.1 Payment terms will be confirmed at the time of booking. We may require a deposit, part payment or full payment in advance, depending on the nature and size of the booking.

6.2 Any balance due must be paid on completion of the services or within the agreed payment period. We reserve the right to withhold delivery of goods until full payment has been received.

6.3 If payment is not made when due, we may charge interest on the overdue amount at a reasonable commercial rate until payment is received in full.

6.4 You agree to pay all charges in full, including any additional charges properly incurred for extra services, parking, waiting time, tolls, congestion charges, and any other agreed costs.

7. Cancellations and Amendments

7.1 If you wish to cancel or amend a booking, you must notify us as soon as possible.

7.2 We may apply cancellation charges, which will depend on the amount of notice given. If cancellation is made well in advance of the scheduled date, we will generally seek to minimise charges, but we may retain all or part of any deposit to cover administration and lost bookings.

7.3 If cancellation or significant amendment is made at short notice, we reserve the right to charge a reasonable proportion of the quoted price, up to 100 percent in the case of same day cancellations or where the crew and vehicle have already been dispatched.

7.4 If we need to cancel or significantly amend your booking due to circumstances beyond our reasonable control, such as vehicle breakdown, extreme weather, accident or illness, we will notify you as soon as possible and offer an alternative date or a refund of any prepayments. We will not be liable for any indirect or consequential losses arising from such cancellation.

8. Conduct of the Move

8.1 The driver and crew are responsible for the safe operation of the vehicle and the protection of goods during loading, transport and unloading. You must follow any reasonable instructions they give in relation to safety, access and handling.

8.2 We may, at the driver’s discretion, refuse to move goods which are excessively heavy, dangerous, illegal, inadequately packed, infested, perishable or otherwise unsuitable for transport.

8.3 Unless otherwise agreed, we will not dismantle or reassemble furniture, disconnect or reconnect appliances, or remove fixtures or fittings. If we agree to assist with such tasks, it is at your request and at your risk, and we do not accept responsibility for resulting damage unless caused by our negligence.

8.4 You are responsible for checking that nothing has been left behind at the collection address and that all goods have been delivered at the destination before the crew leaves.

9. Exclusions and Prohibited Goods

9.1 Unless expressly agreed in writing, we do not carry:

Cash, securities, jewellery, watches, precious metals, or other high value items.

Livestock, pets, plants, or other living organisms.

Explosives, weapons, ammunition, hazardous chemicals, flammable liquids, gas cylinders, or other dangerous goods.

Perishable or temperature-sensitive goods.

9.2 If you submit such items without our knowledge and consent, you do so entirely at your own risk and we accept no liability for loss or damage to them.

10. Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods arises only where such loss or damage is caused by our negligence or breach of contract.

10.2 We are not liable for:

Loss or damage arising from your failure to adequately pack or protect goods, unless we have agreed to pack them.

Damage to furniture or goods where they could not be safely moved due to size, shape, or access limitations, and where you agreed that we should proceed despite the risk.

Loss or damage arising from wear and tear, inherent defects, pre-existing damage or the nature of the goods.

Indirect or consequential loss, including loss of profit, loss of income, or loss of enjoyment.

10.3 Our total liability for loss or damage to goods, whether arising in contract, tort including negligence or otherwise, shall be limited to a reasonable sum proportionate to the value of the affected goods, subject to any specific limits notified to you at the time of booking.

10.4 You must notify us in writing of any loss or damage as soon as reasonably practicable, and in any event within a reasonable time after completion of the services. You must allow us a reasonable opportunity to inspect any alleged damage.

11. Waste and Environmental Regulations

11.1 We are not a general waste carrier and do not provide household rubbish clearance unless specifically agreed as a separate service and conducted in compliance with applicable waste regulations.

11.2 We will not carry or dispose of controlled or hazardous waste. This includes but is not limited to chemicals, oils, asbestos, clinical waste, and certain electrical or electronic items that require specialist disposal.

11.3 If we agree to remove unwanted items, these will be treated as waste only where lawful and appropriate. You are responsible for accurately describing such items and for ensuring that their removal and disposal is lawful.

11.4 Any waste or unwanted items we agree to take will be handled in accordance with relevant UK environmental and waste management laws. Additional charges may apply for disposal, recycling or transfer to authorised facilities.

12. Insurance

12.1 We will maintain appropriate insurance required by law in relation to the operation of our vehicles and our business activities.

12.2 You are responsible for arranging any additional insurance you consider necessary for your goods, particularly for high value or fragile items, unless an enhanced cover option has been expressly agreed in writing as part of your booking.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with the driver or crew on the day where possible so that we have an opportunity to resolve it promptly.

13.2 If the issue is not resolved, you should submit a written complaint within a reasonable time, providing full details of the booking, the issues encountered, and any claimed loss or damage.

13.3 We will investigate complaints in good faith and respond within a reasonable timeframe. We may request additional information or evidence to assist our investigation.

13.4 Both parties will use reasonable efforts to resolve disputes amicably. Nothing in this clause prevents either party from pursuing legal remedies where appropriate.

14. Data Protection and Privacy

14.1 We will collect and process personal data provided by you only for the purposes of handling enquiries, managing bookings, providing services, dealing with payments, and complying with legal obligations.

14.2 We will take reasonable steps to protect your personal information and will not sell or disclose it to third parties except where necessary to provide the services, process payments, recover debts, or comply with the law.

15. Force Majeure

15.1 We are not liable for any delay or failure to perform our obligations where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, breakdowns, strikes, public disturbances, or acts of authorities.

15.2 In such circumstances, we may suspend or rearrange the services and will use reasonable efforts to minimise disruption.

16. Variation of Terms

16.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated version is published or otherwise brought to your attention.

16.2 The version of the Terms and Conditions applicable to your booking will be the version in force at the time your booking is confirmed.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by any court or competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By placing a booking with Man and Van Marylebone, you confirm that you have read, understood and agreed to these Terms and Conditions.



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Treat Yourself To Our Cost-Effective And Quality Man and Van Marylebone

We have on offer for you the most cost-effective deals, true value for money. The best thing about hiring our man and van Marylebone is that we do not compromise on the quality of the service. We can customise each and every service as per your requirements. We pay attention to what you need and design the package to suit your exact requirements. Our transparent pricing system makes us a viable option for customers in NW1. So if you want to book our removal services give us a call today for a no obligation free quote. We will be happy to help you.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Marylebone Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 5 Upper Montagu St
Postal code: W1H 2AG
City: London
Country: United Kingdom

Latitude: 51.5189300 Longitude: -0.1603600
E-mail:
[email protected]

Web:
Description: To get the best man and van removal services in Marylebone, W1, all you have to do is lift a finger and call us today. Your first quote is free.
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