Man and Van Marylebone Privacy Policy

This Privacy Policy explains how Man and Van Marylebone collects, uses, shares, and protects personal data of its customers and prospective customers located in the Marylebone area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all services provided by Man and Van Marylebone to individuals and organisations in the Marylebone area, whether enquiries are made online, by telephone, or in person.

Who We Are and Scope of This Policy

Man and Van Marylebone is a local moving and transport service provider. In the context of applicable data protection laws, we act as the data controller for personal data that we collect and process about you in connection with our services. This Privacy Policy covers all data processing activities relating to our residential and commercial customers, prospective customers, and any individuals who contact us about our services in the Marylebone area.

Types of Personal Data We Collect

We only collect personal data that is relevant and necessary for the provision of our services and the operation of our business. The personal data we may collect includes, but is not limited to, the following categories:

Identification and contact details, such as your full name, contact address, service address, billing address, and general location information related to pick up and drop off points for your move or transport service.

Communication details, including your preferred contact method and any information you provide when you contact us for quotes, bookings, queries, feedback, or complaints.

Service and booking information, including the date and time of your move, the type and size of vehicle required, details about items to be moved, access information for properties, and any instructions or notes you provide to assist with the service.

Transaction and billing information, such as invoice details, payment status, and details of services supplied. We do not store full payment card details. Where payment is processed through a third party payment provider, that provider will process your payment information directly as a separate data controller or processor.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, amend or cancel a service, ask questions, or provide feedback. This may be by telephone, online forms, messaging tools, or in person.

We may also receive personal data indirectly where another person arranges a service on your behalf, for example a relative, friend, landlord, or business partner. In such cases, we rely on that person to confirm that you have been informed about this Privacy Policy and that your personal data can be shared with us for the purposes described here.

Lawful Basis for Processing Your Personal Data

We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the activity, our lawful bases may include the following:

Performance of a contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide you with a quote, confirm and deliver your man and van service, and manage any related enquiries.

Compliance with legal obligations: We may process personal data to comply with obligations under tax, accounting, and other applicable laws, including record keeping and responding to lawful requests from public authorities.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. This includes improving our services, managing our business operations, preventing fraud or misuse of our services, and handling customer service and complaints.

Consent: In limited circumstances we may ask for your explicit consent, for example where we wish to send you certain types of marketing communications that require consent. Where consent is used as a lawful basis, you may withdraw it at any time, and this will not affect the lawfulness of processing that took place before consent was withdrawn.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including responding to enquiries, preparing and issuing quotes, arranging and performing moves, managing bookings and rescheduling, and issuing invoices and receipts.

To communicate with you, including confirming bookings, providing updates and instructions about your move, requesting additional information where required, and responding to any queries or complaints.

To manage our business and operations, including planning workloads, allocating vehicles and staff, monitoring quality and performance, and keeping appropriate records for accounting and audit purposes.

To protect our legitimate interests, including preventing and detecting fraud, misuse of services, or damage to property, and to handle disputes or claims.

Where permitted, to send you information about our services that may be relevant to you, while always respecting your rights in relation to marketing communications.

Data Sharing and Use of Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes outlined in this Privacy Policy.

We may use external service providers acting as data processors, for example providers of customer management systems, booking or scheduling software, payment processing, cloud storage, accounting and invoicing support, and information technology support services. These processors act on our instructions, are subject to confidentiality obligations, and are required to implement appropriate technical and organisational measures to protect your personal data.

We may also share personal data with independent professional advisers such as accountants or legal advisers where necessary to fulfil our legal obligations or to protect our rights.

In some cases, we may need to disclose personal data to public authorities, regulators, law enforcement bodies, or courts where we are legally required to do so or where disclosure is necessary to establish, exercise, or defend legal claims.

International Transfers

Where our use of processors or service providers involves the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law. This may include the use of standard contractual clauses or other recognised mechanisms to ensure that your personal data remains protected.

Data Retention and Storage

We keep your personal data for no longer than is necessary for the purposes for which it was collected. Retention periods are determined based on legal requirements, industry practice, and our legitimate business needs.

In general, we retain core customer and booking records for a period necessary to manage our relationship with you, handle any queries, complaints, or disputes, and meet applicable legal and tax obligations. After the relevant retention period expires, personal data is either securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include access controls, secure storage, and procedures to ensure that staff and processors who handle personal data are aware of and respect data protection obligations. While we work to protect your personal data, no system can be guaranteed to be completely secure, and you should take care to share only the information that is necessary for the services you request.

Your Data Protection Rights

If you are a customer or prospective customer of Man and Van Marylebone in the Marylebone area, you have a number of rights in relation to your personal data under data protection law. These rights may be subject to certain conditions and exemptions, and we will respond to any valid request in accordance with legal requirements.

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with information about how it is used.

Right to rectification: You have the right to ask us to correct inaccurate personal data and to complete incomplete data where it is relevant to our processing.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: You may request that we restrict the processing of your personal data in certain situations, such as while the accuracy of the data is being verified or where you have objected to processing.

Right to object: You may object to our processing of your personal data where it is based on our legitimate interests, including any direct marketing activities. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability: Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to request that it be transmitted directly to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Complaints and How to Contact Us

If you have questions or concerns about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual contact methods set out on our service information and booking materials. We will respond to your request or complaint in a timely manner and in accordance with data protection law.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with applicable law. Information about how to raise a concern can be obtained directly from the authority.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updated version will apply to all new and existing customers in the Marylebone area from the date it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.



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Contact us

Company name: Man and Van Marylebone Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 5 Upper Montagu St
Postal code: W1H 2AG
City: London
Country: United Kingdom

Latitude: 51.5189300 Longitude: -0.1603600
E-mail:
[email protected]

Web:
Description: To get the best man and van removal services in Marylebone, W1, all you have to do is lift a finger and call us today. Your first quote is free.
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