Terms and Conditions for Man And Van Marylebone
These Terms and Conditions set out the basis on which Man And Van Marylebone provides moving, transportation, lifting, loading, unloading, and related services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agree to be bound by these terms. These conditions are designed to protect both the customer and the service provider by setting clear expectations about the booking process, payment, cancellations, liability, waste handling, and the law that applies to the agreement.
In these terms, references to “we,” “us,” and “our” mean the service provider operating under the name Man And Van Marylebone. References to “you” and “your” mean the customer, including any person acting on the customer’s behalf. These terms apply to all standard man and van services, including domestic and commercial removals, furniture transport, single-item collections, light courier work, and associated labour, unless we agree otherwise in writing.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full. Any variation to these terms must be agreed by us in writing. No employee, driver, or subcontractor has authority to change these terms unless expressly authorised by us.
The booking process begins when you provide us with details of the job, including the collection and delivery locations, the type and quantity of items, access conditions, preferred date and time, and any special handling needs. A quotation may be provided based on the information supplied. All quotations are usually estimates unless we state that a fixed price applies. If the job details change, the price and/or timing may also change.
A booking is only confirmed once we have accepted the job and, where applicable, received any deposit or advance payment requested. Confirmation may be given verbally, by message, or by email. It is your responsibility to ensure that all details supplied at the time of booking are accurate and complete. If the information provided is misleading or incomplete, we reserve the right to amend the price, alter the schedule, or cancel the booking if necessary.
You must ensure that access arrangements are suitable for the service required. This includes parking permissions, lift access, stair availability, loading restrictions, and any permits needed for the vehicle or unloading area. Delays caused by poor access, incorrect information, or the absence of required arrangements may result in waiting charges or additional fees. We may refuse to carry out work if the conditions are unsafe, unlawful, or materially different from those described at the time of booking.
Prices may be charged on an hourly basis, as a fixed fee, or by another agreed pricing structure. Unless otherwise stated, charges cover the work agreed at the time of booking only. Additional services, including extra loading time, additional stops, dismantling, reassembly, packing, heavy lifting, storage movement, or disposal work, may incur further charges. Any estimate of time or cost is provided in good faith but is not a guarantee unless expressly confirmed as fixed.
Payment terms will be explained during the booking process. In many cases, payment is due on completion of the service, although we may request a deposit, part-payment, or full prepayment depending on the size, nature, or timing of the job. Acceptable payment methods may include bank transfer, card payment, or cash where permitted. If payment is not made when due, we may charge reasonable recovery costs, interest, or administrative fees where allowed by law.
All prices are stated in pounds sterling unless agreed otherwise. Any parking charges, tolls, congestion-related costs, disposal fees, or permits required for the work may be added to the final invoice if they were not included in the original quotation. If a card payment is reversed, declined, or disputed without valid reason, we may suspend future services until the matter is resolved. We may also require immediate settlement before continuing with the job.
Cancellation requests should be made as soon as possible. Where a booking is cancelled by you, we may charge a cancellation fee depending on the notice given, the time reserved, and any costs already incurred. If the cancellation is made shortly before the agreed arrival time, or after our team has already been dispatched, a larger fee may apply to cover lost time, labour, and travel costs. Any deposit paid may be non-refundable, unless we agree otherwise.
If we must cancel or reschedule due to vehicle breakdown, severe weather, staff illness, unsafe conditions, or other events beyond our reasonable control, we will aim to notify you promptly and arrange an alternative time where possible. We will not be responsible for indirect losses caused by a cancellation or delay, provided we have acted reasonably. However, your statutory rights are not affected by anything in these terms.
You are responsible for ensuring that all items to be moved are ready at the agreed time. Fragile items should be packed securely, and you should notify us in advance of anything that is unusually heavy, awkward, valuable, or hazardous. We may decline to move items that are not suitably packaged or which, in our reasonable opinion, are unsafe to handle without special equipment or additional assistance.
Liability is limited to the extent permitted by UK law. We will take reasonable care when handling your property, but we are not liable for damage caused by pre-existing faults, poor packaging, inherent weakness, or items that were already unstable, defective, or incorrectly assembled. We are also not responsible for damage arising from your own instructions, where those instructions were followed in good faith and with reasonable care.
Where we are legally responsible for loss or damage, our liability will normally be limited to the reasonable repair or replacement value of the affected item, taking account of age, condition, and depreciation. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be excluded under law. Customers are encouraged to arrange appropriate insurance for high-value belongings, especially where the goods are antique, rare, or difficult to replace.
If you ask us to move goods into storage, a building, or another third-party location, you confirm that the receiving location is suitable and that any relevant rules have been observed. We will not be liable for delays, refusals, or losses caused by third-party access restrictions, building management decisions, or unavailable loading bays. Any claim for damage must be raised as soon as reasonably possible and supported by evidence, including photographs and a description of the issue.
The customer must comply with all applicable waste and environmental regulations. Where our service includes disposal, collection for disposal, or removal of unwanted items, you must tell us in advance what is to be removed and whether any of it is classed as controlled, hazardous, or special waste. We only handle waste in accordance with relevant UK legislation and local authority requirements, and we may refuse any item that cannot lawfully be transported or disposed of under our arrangements.
It is your responsibility to ensure that the waste presented for collection is accurately described. Items such as paint, oils, chemicals, batteries, electrical equipment, fridges, mattresses, clinical waste, and other regulated materials may require special handling or may be excluded entirely. If prohibited or misdescribed waste is found after collection has begun, we may stop the job, charge additional fees, and require you to take responsibility for lawful disposal. You agree not to conceal hazardous contents within bags, boxes, or furniture.
Where required, we may ask for evidence that you are entitled to transfer the waste to us, or that the waste has originated from a lawful source. You agree that any waste transfer, disposal note, or supporting information may be completed in line with legal requirements. If we act as a carrier or waste remover, you must not ask us to breach any law, regulatory rule, or licensing condition. We reserve the right to notify relevant authorities if we reasonably suspect unlawful waste handling.
All items remain your responsibility until they have been collected, and risk passes to you if you fail to provide accurate instructions, proper packaging, or lawful access. Unless otherwise agreed, ownership of items is not transferred to us merely because they are loaded, transported, or temporarily stored. If goods are abandoned or left uncollected after reasonable notice, we may take appropriate steps permitted by law, including storage charges, disposal, or other recovery measures where legally available.
You warrant that you are either the owner of the goods or authorised to arrange their transport. You must not ask us to carry illegal goods, stolen property, unsafe items, or anything that may endanger the vehicle, personnel, or the public. We may inspect items where necessary to confirm that they are suitable for transport. If we believe a job presents a safety risk, we may pause or terminate the service without liability for resulting delay.
Any complaint about the service should be raised promptly so that we can investigate and, where appropriate, attempt to resolve the issue. We may ask for relevant documents, photos, or other evidence. If a dispute cannot be resolved informally, both parties agree to act reasonably and to avoid unnecessary loss or expense. Nothing in these terms prevents either party from seeking legal remedies available under UK law.
We may subcontract some or all of the service to suitably qualified persons, but we remain responsible for the performance of the service in accordance with these terms, subject to lawful limitations of liability. The customer must ensure that any children, pets, or other persons on the premises are kept safely away from the moving area. We are not responsible for injuries or incidents caused by unsafe premises, hidden defects, or the actions of people present on site who are not under our direct control.
If the vehicle is delayed by traffic, road closures, weather, loading restrictions, or circumstances beyond our reasonable control, we will use reasonable efforts to complete the work as soon as possible. Such events may affect arrival times or completion times, and we are not liable for consequential losses caused by ordinary operational delays. If a delay is significant, we will communicate with you and discuss the next available options.
The failure by either party to enforce any right under these terms shall not be treated as a waiver of that right. These terms are intended to operate alongside any rights you may have under consumer protection law. If you are a business customer, different limitations may apply where allowed by law and as agreed between the parties. Any reference to written communication includes email and other agreed electronic messages.
These Terms and Conditions are governed by the law of England and Wales. Any dispute or claim arising from or in connection with the services, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. This provision applies whether the claim sounds in contract, tort, or otherwise.
If you do not agree with any part of these terms, you should not proceed with a booking. By confirming a job with Man And Van Marylebone, you acknowledge that you have read the conditions carefully and understand your obligations. We recommend that you retain a copy of these terms for your records. These terms are designed to provide a fair and practical framework for both parties while keeping the service efficient and legally compliant.
For clarity, the headings in this document are included for convenience only and do not affect the interpretation of the terms. Man and van services can vary widely depending on item type, access, timing, and waste or disposal requirements, so the agreed job details always form an important part of the contract. Any special request must be confirmed in advance to avoid misunderstandings or extra charges.